We are customer centric commerce
We believe that the second transaction with a customer is more important than the first. We believe that creating a more customer centric experience leads to loyalty, customer happiness, and will drive sales and profit.
Being customer centric is not corporate blah blah blah. It’s about listening, watching, and discussing how to improve the customer experience. It’s about your club member being able to visually see and manage their club package online, and deciding which day they want it delivered. It’s about your international customer being able to pay with a payment method native to them. It’s about your customer on their mobile phone being able to enter their address easily. It’s about your customer having a better experience.
We are a brand-new company, and we don’t have it all figured out. Today is day one. We are madly focused on the customer. We want to build software that enables you to create great digital experiences for your customer.
Do the right thing. Do what's right for the customer. Do what’s right for your employee. Do what’s right for your team member. Do what's right for our partners. Do what's right for the product.
Default to open. Be open with employees. Be open with customers. Be open with partners. Be transparent.
Push the bar. Raise the standard. Do more than expected. Try something new (even if you fail). Move fast.
Educate. Read a book. Take a course. Mentor an employee. Teach a customer a best practice.
Incremental improvement. Never stop improving. Take one or two steps forward. Incrementally improve our code. Incrementally improve our practices.