Commerce7 Team 2 minNov 30, 2022
You asked, we listened - Live Chat is officially here! Over the past few months, our team has been working hard to improve the support experience, and on November 21, 2023 Live Chat was made available to all Commerce7 users.
We know you’re busy and your time is valuable so we’re thrilled to be able to provide you with real-time support the moment you have a question or a problem comes up that you’re not able to solve. Since Live Chat was first launched, our team has averaged a 73 second first response time, so rest assured your reason for chatting in will be addressed immediately. As an added bonus, you’ll also receive a transcript of the chat via email to make sure you have the information available to you, directly in your inbox for future reference.
Live Chat is available from Monday-Friday between 12AM - 5PM PST.
The addition of Live Chat doesn't mean we're eliminating our other support channels. You still have the option to email firstname.lastname@example.org with your questions and concerns as well.
When you log in to your Commerce7 tenant, you will see Support on the bottom left of your screen. On the next page, you’ll see the option to Start Live Chat.
You’ll be asked to explain your issue and be sent relevant documentation. If you still require help, you can answer Yes to the following prompt and you'll be connected with a member of our support team.
Live chat is intended to handle general questions and issues, but if either requires advanced technical support, our team will follow up with a support ticket.
We’re excited that this new support option is now available, making it quicker and easier for you to get the help you need, when you need it.
We look forward to chatting with you!
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